Sales and store operations
Customer messages are scattered across Slack, LINE, and email, and I check them all every day for anything I missed
Did I actually reply to that customer…
When each customer uses a different way to reach you, there are that many more places to check. Afraid of missing a reply, you keep reopening the same screens. Samurai App gathers the scattered messages into one list and shows first what needs an answer.
As many places to check as there are channels#
- Open Slack, LINE, and email in turn and look for new messages
- Scroll back to find messages you read but never answered
- Write each reply one at a time, then open the next service
How it changes with Samurai App#
- STEP 1
Read chats and email in one list
Chats from Slack, Microsoft Teams, Chatwork, Google Chat, LINE, and Messenger, and mail from Gmail and Outlook, appear in the same list. Reply on the spot without opening the original service.
See Unified inbox - STEP 2
AI labels the rooms that need a reply
When a new message arrives, AI reads the room and labels it Needs reply, Waiting for them, or FYI. You can also leave reply drafts to AI; anything about prices, deadlines, or contracts is not sent and goes to a person as a draft.
See Unified inbox - STEP 3
SINOBI looks over messages waiting for a reply
It looks over messages waiting for a reply and suggests reply drafts. Clicking only puts a request into the input box. Nothing is sent on its own.
See SINOBI
An estimate of the time saved#
- Today
- 20 h / month
- With Samurai App
- 6 h 40 min / month
- Estimated reduction
- About 67%
That works out to about 160 hours freed up in a year.
Assumptions
Checking 3 services for 5 minutes each, 4 times a day, takes 60 minutes a day, or 1,200 minutes over 20 days a month. With Samurai App, we assumed 20 minutes a day, 400 minutes a month, for checking the list and fixing drafts.
This is a rough figure calculated from assumptions, not a measured result. With different volumes or steps, the result changes too.
What your days look like once it is solved#
No more hunting for missed replies
Just reply to the rooms labeled Needs reply, in order. No more scrolling back through screens looking for what you missed.
Customers are not kept waiting
You can see right away what needs an answer, so replies go out sooner and conversations stay short.
Pick up right away after time off
Labels show what is still unanswered, so after time off you know at once where to start.
Everyday work comes together, connects, and becomes the company's strength.